Return Policy

We want you to be completely satisfied with your purchase on norabys.com.

We are committed to providing customers with delightful shopping experience possible. If you need to request a refund, please contact our customer support team via support@norabys.com within 30 days of delivery.

How the return policy works?

  • Our customer service team strives to respond to all requests as soon as possible.
  • Once an order has been placed, if you change your mind, you may cancel your order before it's been shipped.
  • After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.

How will I receive my refund?

  • Refunds are processed back to the original payment method used to purchase the order.
  • Typically, you can expect your payment provider to credit you for your refund within 14 business days after we have received the item. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
  • Norabys does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.